Fourteen years of shipping payment platforms engineers want to build on.
My work runs from production code to platform strategy. For the last decade at Global Payments, I've been turning payment primitives into the SDKs, integrations, and developer experiences that engineers actually want to use.
Experience, in reverse-chronological order.
Nine roles across three employers. Each entry is working notes on what the job was and what shipped, not a keyword sheet.
Senior Director of Product Management
Global Payments Inc.·Louisville, KY
- Rebuilt the developer platform post-merger, consolidating two legacy GP+Worldpay API platforms into a single experience with multi-language sample projects, browser sandbox environments, and community infrastructure, growing developer engagement 55%+ from a standing start with no dedicated program budget.
- Overhauled developer support from ad-hoc escalation to structured triage, introducing diagnostic frameworks, standardized playbooks, and cross-language reference implementations that cut repeat issues and enterprise integration resolution times.
- Shipped GP's AI developer tooling ahead of most payment platforms (LLM context files for payment APIs, agentic workflow automations, and GP API Validator), building a support model that let a 3-person team handle enterprise-scale support.
- Built the team's KPI infrastructure from scratch, pulling support volume, product usage, and community signals into unified dashboards and monthly executive reporting, creating the first direct line from developer pain to product roadmap.
- Stood up the developer advocacy function from scratch (3-person team, FTE-only budget), establishing roadmaps, OKRs, and a career framework while driving product, engineering, and sales alignment through influence rather than spend.
- Took a purpose-built payment product from concept to market in the professional and home services vertical (tens of millions in annual processing volume), acquiring nearly 1,000 merchants and $300k+ ARR in the first year, with the product still growing.
Director of Product Management
Global Payments Inc.·Louisville, KY
- Expanded developer-experience initiatives across multiple business units, cutting integration time from weeks to days.
- Drove product strategy behind 20%+ year-over-year net revenue growth.
- Built strategic partnerships that opened new market segments.
- Managed technical resources across multiple product lines and improved integration success rates.
Senior Manager, Solutions Consulting
Global Payments Inc.·Louisville, KY
- Led a 20+ person developer team while transitioning into product leadership for US Online Payments solutions.
- Drove implementation strategy resulting in 10,000+ new merchant installations.
- Brought in multi-million dollar ARR through partner onboarding.
- Spoke at industry conferences and came back with hundreds of qualified leads.
- Shaped product strategy and roadmap while keeping integration teams coordinated.
Solutions Architect
Global Payments Inc.·Louisville, KY
- Architected a multi-language SDK suite in C#/.NET, Java, PHP, Ruby, Python, and JavaScript.
- Enabled 1,000+ merchant integrations generating millions of dollars in annual recurring revenue.
- Led proof-of-concept projects securing 20+ strategic partner implementations.
- Defined the technical approach to integration patterns, shortening the path to first success for most partners.
- Handled final escalation on complex technical problems while mentoring the implementation teams.
Senior Software Developer
Global Payments Inc.·Louisville, KY
- Led SDK development for enterprise payment systems.
- Designed and implemented scalable integration patterns, reducing partner onboarding time by 40%.
- Established coding standards across multiple languages while mentoring junior developers.
- Built testing culture through consistent code-review standards.
Software Developer
Global Payments Inc.·Louisville, KY
- Implemented and maintained SDK libraries across multiple programming languages.
- Achieved a 30% reduction in integration-related support tickets.
- Worked with the support team to refine integration patterns and documentation.
Software Architect
StarkNine·Louisville, KY
- Designed and managed infrastructure for ChatBlend.com and DashSocial.com.
- Built fault-tolerant, scalable architecture with availability as a first-class concern.
- Ran the full product development cycle from concept to launch.
- Established monitoring and maintenance protocols for production systems.
Technical Lead
Blackstone Media Network·Louisville, KY
- Ran the development process end-to-end for client projects.
- Led systems design and specification writing for web applications.
- Managed deployments across Linux and Windows environments.
- Implemented .NET and PHP solutions across a range of client projects.
Web Developer
Blackstone Media Network·Louisville, KY
- Developed web applications using .NET (Web Forms and MVC) and PHP.
- Implemented content-management solutions using WordPress and Magento.
- Performed DevOps tasks across Linux and Windows environments.
- Contributed to in-house product work alongside client projects.
Capabilities & areas of practice.
Six working groups, the shapes I tend to recur to. Stacked by discipline rather than by hype. The tools in the first row are the ones I've shipped against, not ones I've only read about.
Development & Tools
C#/.NET · Java · PHP · Ruby · Python · JavaScript. Version control, CI/CD pipelines, testing frameworks, and cloud platforms — the stack of a working SDK author.
Payment Technology
Gateway integration, multi-channel processing, PCI compliance, fraud prevention, payment authentication, alternative payment methods.
Technical Leadership
System and enterprise architecture, SDK development, integration-pattern design, developer-experience strategy, technical documentation and API design.
Product Management
Platform strategy, product lifecycle management, feature prioritization, roadmap development, market analysis, user research, metrics and analytics.
Domain Expertise
Developer relations and platform advocacy, platform economics, digital transformation, fintech innovation, partner-ecosystem development.
Leadership & Communication
Team leadership, strategic planning, cross-functional collaboration, technical evangelism, developer-community building.
Open to conversations about payments, platforms, and developer-facing work.
Currently at Global Payments and not actively looking, but always interested in talking to operators building developer-first products, whether that's about a role, an advisory conversation, or comparing notes.